— Frequently Asked
Quick answers.
If your question isn't here, our team is ready to help.
How do I track my order? +
Once your order is placed, we'll send a message with your tracking number. You can also follow the order status from your account page.
How long does delivery take? +
We hand your order to the courier within 3 business days; delivery then usually takes 1 to 5 business days within Saudi Arabia.
Do you ship outside Saudi Arabia? +
For now we ship within Saudi Arabia only; international shipping is coming soon. You can still order and pick up at our Riyadh roastery.
Can I choose the grind? +
Yes — pick it on each harvest's page before adding to the cart: whole beans, extra fine (Turkish), fine (espresso), medium (V60 / filter) or coarse (cold brew / French press).
Do you send samples? +
We don't send samples, but you can try our harvests in 150 g bags from the shop. Wholesale orders come with a return guarantee — see the wholesale page.
Can I change my order after confirming? +
You can edit your order within two hours of confirmation — just reach our team on WhatsApp.
What roast levels do you offer? +
Light, medium, and dark. Each harvest has its recommended roast curve, and you can request another at checkout.
How do I keep coffee fresh after opening? +
Keep the bag somewhere dry, away from sunlight, and close the valve after each use. Best consumed within four weeks of opening.
Do you offer returns or exchanges? +
Yes — if an order arrives damaged or incorrect, we'll send a replacement right away at no cost.
How does the loyalty program work? +
You earn cherries with every order and redeem them for a discount or a free drink. All the details are on the Haseed Cherries page.